Policies

Effective: July 2026

1. Role of duduk

  • duduk is an online marketplace intermediary and not a party to any transaction. Sellers are responsible for product information and transactions.
  • duduk provides escrow-style safe payment: funds are released to the seller only after the buyer confirms receipt.

2. Cancellation & Refunds

  • Before shipment (paid status): either party may cancel, and the payment is fully and automatically refunded.
  • If the seller does not ship within 3 business days, the buyer may request cancellation.
  • After shipment, change-of-mind cancellations are limited. If the item differs significantly from its description, contact us via chat.
  • Refunds are not available after purchase confirmation — please inspect your item before confirming.

3. Prohibited Conduct

  • Listing fake items or shipping items different from the listing
  • Inducing off-platform direct payments to bypass safe payment
  • Selling counterfeit goods (fake photocards, etc.)
  • Impersonation, hate speech, or spam messaging

4. Off-platform trade warning

  • Trades moved outside duduk (bank transfer, KakaoTalk, open chat, etc.) cannot be protected. If something goes wrong, mediation and refunds are impossible.
  • If the other party asks for outside payment, stop the trade and report it. Inducing off-platform payment is a prohibited act subject to penalties.
  • duduk safe payment holds your money until you confirm receipt, then settles to the seller — structurally blocking the "paid and ghosted" scam.

5. Dispute resolution

  • 1) Report: if the item never arrives or differs from the listing, do NOT confirm the purchase. Contact the operator with evidence (chat captures, photos).
  • 2) Hold: settlement for a disputed trade is paused — duduk keeps holding the payment safely.
  • 3) Review: the operator reviews both sides and the evidence (first response usually within 3 business days).
  • 4) Resolution: refund or settlement proceeds based on the review; return shipping is guided when needed.

6. Penalties

  • Warning: issued for minor violations such as inaccurate listings.
  • Restriction: repeated cancellations or shipping delays may temporarily restrict selling.
  • Permanent ban: fraud, counterfeits, or payment-bypass attempts result in immediate permanent suspension and may be reported under applicable law.

7. Contact

  • For policy questions, contact us via in-app chat. This policy may be revised as the service grows.